Client Rights and Responsibilites

CLIENT RIGHTS TO INCLUDE BUT ARE NOT LIMITED TO:

  • Prohibition against discrimination
  • Right to grievances
  • Right to confidentiality
  • Right to available services as requested
  • Right to information regarding potential conflict of interest
  • Right to referral to continuing care
  • Right to orientation to program rules and regulations
  • Right to information about program approach and services offered
  • Right to information about length of stay at CCS
  • Right to refuse participation in research
  • Right to know staff credentials on request
  • Right to family participation in treatment
  • Right to know of changes in staff or program
  • Right to participate in development and revision of treatment plan
  • Right to accurate and complete records
  • Right to personal clothing as appropriate
  • Right to safe environment
  • Right to personal choice in religious practices
  • Right to refuse treatment

 

RELIGIOUS PREFERENCE

CCS is not affiliated with any church or denomination.  Clients who desire transfer to another provider for religious reasons will be accommodated through an appropriate referral.

CLIENT RESPONSIBILITIES INCLUDE

  • Show consideration and respect for other clients and for staff
  • Be on time for all scheduled activities, and participate fully in treatment
  • Complete all treatment plan assignments
  • Restrict outside activities that might interfere with treatment, except for emergencies
  • Inform the primary counselor of planned absence in advance of scheduled sessions
  • Make requests for family sessions when needed

ASSESSMENT SCHEDULING POLICY

You will be contacted 1-3 days prior to your appointment to confirm that you will attend.  If we are unable to verbally confirm your appointment by 3:00pm the day prior to your assessment you will forfeit that time.  You have the right be rescheduled.

 

NO SHOW/NO CALL POLICY

Clients who repeatedly fail (3 or more) to show for scheduled sessions or who do not provide adequate notice or justification are subject to suspension for noncompliance.  If suspended, the client’s referral source shall be notified of the client’s non-compliance with the program. To regain compliant status, the client must meet with the primary counselor in an individual session and obtain approval based on a plan of correction.

 

DRUG TESTING

Drug testing is a clinical tool to measure and ensure progress in treatment.  Clients who refuse to submit to a sample will be treated as positive for drugs.  A positive test requires a face to face meeting with the primary counselor to develop a plan of correction against future occurrences.

 

CLIENT APPEAL (GRIEVANCE PROCEDURE)

  1. Client will complete a Grievance Form and submit to CCS administrative or clinical staff.
  2. The Form is reviewed by CCS administration, specifically the clinical supervisor. Additional information may be requested of the client as needed.  The purpose of the review is to determine the legitimacy of the grievance and possible resolutions for the issues involved in the grievance.
  3. A response in writing will be provided to the client within 5 business days of the filing of the grievance.